Security?

I had to replace my old Social Security card today. I went to the SS office in mid-town. The floors are purple. The walls are pink. The chairs are chained together. You cannot eat or drink or use your cell phone. You cannot STAND. You MUST sit. People didn't hear their number being called (like they do at the butcher). Most of them didn't speak English or had their headphones on. Then they would complain. A baby cried the whole time. I waited for over an hour. I feel so secure.